Hotstar not Working on Android TV in Canada? [Troubleshooting Tips]

Hotstar’s popularity has increased manifolds, and like many people outside India, Canadians also try to find ways around the streaming platform’s geo-restrictions to access the many content options.

Some watch Disney plus Hotstar in Canada on their iPhones, while many use the streaming service on their Android TVs. However, they face several issues and end up searching for “Why is Hotstar not working on Android TV in Canada?

Among other things, one potential reason is that your VPN is being flagged, and you are getting a Disney Hotstar Error NM 4000. A good idea would be to use ExpressVPN, which will let you stream under the radar.

Hotstar has become one of the best OTT platforms, and you can watch your favorite TV shows like Aakhri Sach, Mathagam, and Robo Mundial (The Stolen Cup), movies, and live sports events like Asia Cup 2023 in Canada, CPL 2023, EPL 2023-24, and the Asia Cup 2023 opening ceremony. The service has plenty of similar must-watch content, including the best movies on Hotstar.

So if your Hotstar is not working on Android TV in Canada, keep reading as we discuss some tips and tricks to fix Hotstar not working on Android TV in Canada.

Why is Disney Plus Hotstar Not Working On Android TV In Canada – Major Reasons!

Before jumping to the fixes, we must understand the root cause of Hotstar not working on Android TV in Canada. So here are some of the major reasons why your Hotstar not working on Android TV in Canada:

Server Connection Problem

Sometimes due to hefty traffic on the server or due to poor internet connection from your side, it would not be able to connect to the server, so you might face the problem of the Hotstar app not working on Android TV.

Crash and Shutdown of the App

This usually happens when you download the APK of the App from some external sources or non-official sources.


The continuous stopping or hanging of the playing video is called buffering, and its leading cause is a poor internet connection.

Log In Problems

If you cannot log in to your account, there could be a problem with your Username or Password. Re-enter your credentials carefully or ask if anyone with access to this account has changed anything.

Bugs and Other Issues

Another big reason why your Hotstar not working on Android TV in Canada can be bugs in the App. You can report such Hotstar not working issues to their team; we will teach you how to do it a little later in this blog.

How to Fix Disney Plus Hotstar not working on Android TV? [Tips and Tricks]

Now you know why these errors or problems pop up. So before you cancel Disney Plus Hotstar in Canada, let us help you fix Disney Hotstar not working on Android TV by yourself and get the service up and running once again.

Method 1- Updating your Hotstar App or OS version of the Android TV

Old versions that are replaced by new ones officially can also stop working suddenly, and you won’t be able to access any content through it.

To fix this, firstly, you have to check if your App is up to date by going to the App store of your Android TV and searching for the App to see if there’s an update option available. If yes, then update the App.

If there’s no update, you can go to the settings of your Smart TV to check your current OS version and check if there’s a new update available. If there is one, then update your OS version and check for Hotstar updates from the Google Play Store.

Method 2- Network Connection Problem

Sometimes the internet is too slow for any App like Hotstar to work. Since these Apps only work with a stable internet connection, you cannot access anything without good speed.

Since there are no apparent fixes if you have a slow connection, you have to contact your ISP to look into this issue or upgrade your internet package; this will hopefully resolve Hotstar App not working problems.

Method 3- Restarting Your Router

One thing you can try before calling your internet service provider is to restart your WiFi router; this would help in some cases, but it is not a proper fix. Sometimes due to constant running for hours or days, WiFi routers may malfunction, affecting the range and speed.

Simply switch off the router, wait for 5 to 10 minutes and start it.

Method 4- Clear App Cache

Sometimes cache causes errors in the App. You can easily clear caches in your Smart TV with the help of the following steps:

  1. Go to settings.
  2. Go to Apps or App Management.
  3. Search or locate the Hotstar App.
  4. Go to the storage section of the App.
  5. Click on clear cache.

This will hopefully fix the Hotstar not working problem.


Clear your cookies and cache.

Method 5- Server Down Problem

Sometimes the problem is not from your side but from the server. In such cases, servers are down, and you can not use the App. You can contact customer care at Hotstar to inquire about the server status.

If there exists a server problem, it will get automatically be fixed by itself in a matter of a few hours.

Method 6- Disabling VPN on Your Smart TV

VPN can be a cause of why Hotstar not working on Android TV in Canada. This is because the Hotstar App detects the VPN and blocks you from accessing its content from geo-restricted regions. A simple solution to this is to try disabling your VPN on your Smart TV.

You can go to your VPN and select disconnect or go to your phone settings and disconnect the VPN from the VPN section.

If a VPN is a necessity to watch Hotstar because you are using it from a geo-restricted region, then we recommend using a premium VPN like ExpressVPN, which would not get easily detected by the App.

Method 7- Try Reinstalling And Logging In Again To Hotstar App

Sometimes corrupt files get saved in the App directory, and they will cause your App not to work perfectly. To fix this issue, you can uninstall the App from the menu and then go to the Play Store and download the Disney+ Hotstar App again.

You will be asked to log in once again, so you should make sure that you remember your account username and password before you uninstall your App.

Method 8- Reconnect your HDMI Cable

Sometimes HDMI can be the issue. You can try disconnecting and connecting your HDMI cable, which may fix the issue.


For a big-screen and much more unforgettable experience, you can watch your favorite content on Hotstar on its App on Android TV. To use Hotstar, do as follows:

  1. Connect to a Premium VPN like ExpressVPN.
  2. You must have registered for an account. You can create one through their website or through their mobile App and
  3. Choose a plan after looking at the Hotstar costs.
  4. The Android TV app for Hotstar should be downloaded.

If Hotstar not working on Android smart TV, then one reason could be compatibility. Hotstar Application is not available for devices that still use Android 4.0 and earlier versions. Another reason is the geo-restrictions. If you do not live in India, UK, or Singapore, you will not have access to the App, or it will be shown as not supported until you try it with a VPN.

Yes, if your Android TV is running on Android 7.0 or higher, then you can easily use Hotstar on your Android TV.

Wrap Up!

In this article, we have explained all the factors and tried to give proper solutions to your question of why is Hotstar not working on Android TV in Canada. This works for Hotstar on Samsung TV, Kodi as well as Firestick.

We hope you have learned something from this article and have gained clarity on why Hotstar is not working on my TV. If your problem still arises, you can contact their customer support by emailing them, describing your exact issue, and attaching relevant screenshots.

If you still have doubts, do let us know in the comment section below! Hopefully, now Hotstar not working on Smart TV won’t be an issue. Also, these easy fixes will help address problems you may face accessing Hotstar on Apple TV and Hotstar on Roku.

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