Netflix has managed to become one of the most popular streaming services in recent times.
The way it uses the internet to provide users with unlimited entertainment, Netflix is a service that allows users to create their own movie lists and watch them anytime they want.
However, not everything is perfect with the service as some are reporting an issue with Netflix Error TVQ-PB-101 that basically tells them that the service is unable to stream the content right now.
If you too are experiencing this issue, there are some fixes and solutions listed below so you can fix your problem without having to head out for a technician.
How To Fix Netflix Error tvq-pb-101? [14 Easy Fixes]
There are a few easy fixes that you can try before moving on to more detailed troubleshooting.
These include making sure that you have a stable and fast internet connection, restarting the application, and restarting your device.
If none of these work, try playing other titles on Netflix to see if they stream properly. If they don’t, move on to the more advanced troubleshooting tips listed below.
Fix # 1: Check For Updates
Sometimes, outdated or faulty drivers might generate these issues, so make sure you have the most recent version of Netflix installed on your device. To look for updates manually on IOS, go to the AppStore or PlayStore on Android. Follow these procedures to see whether there are any new updates:
If you are a PlayStation user, then:
- Look for the Netflix icon on your PlayStation.
- On the controller, click the “Option” button.
- Choose “Check for Updates.”
- If any updates are available, download and install them using the on-screen instructions.
If you are an Xbox user, then:
- Go to the “Settings” option on your Xbox.
- Select the option of “All Settings” to access all preferences.
- Scroll down until you come across the term “System.”
- Click on “Look For Updates.”
- If any updates are available, download and install them using the on-screen instructions.
- On your computer, open the “Microsoft Store” icon and search for the Netflix program from the search bar.
- To resolve tvq-pb-101, type in Netflix.
- Click to open Netflix and see whether any updates are available.
- Select Automatically install them on your PC if desired.
Fix # 2: Sign Out Of Netflix
It’s possible that simply logging out and then signing back in will solve the problem. It might be difficult to sign out of a Smart TV for some people.
If you’re unable to discover how to log out, there are several key sequences on the TV remote that must be pressed in order to do so. To quit Netflix, follow these procedures:
- Start by opening the Netflix app on your device and logging in using your login information.
- Now use the arrow keys on your TV to sign out of the application; make sure you press them in the same order as shown below:
- Up key, Up key,
- Down key, Down key,
- Left key, Right key,
- Left key, Right key,
- Up key, Up key, Up key, Up key
- When you finish the sequence, a new window will open on your screen. Click “Sign Out” or “Deactivate” in this window.
Fix # 3: Power Cycle Your Device
When you power down a device, it’s best to completely turn it off and remove all of its power. This aids in the removal of any temporary configurations. So, to help resolve this problem, follow these procedures:
- Verify that the router and computer are switched off and disconnected from the power source.
- Leave the device “OFF” and disconnect for a few minutes before reconnecting it.
- Router reset If the problem persists.
Fix # 4: Re-install the Netflix Application
It’s possible that the Netflix software on Android TV is corrupt, in which case it may cause the same problems. To completely remove and reinstall Netflix on your Android TV, follow these instructions:
- Navigate to the “Settings” option from here by pressing and holding the “Home” button on your TV remote for a couple of seconds.
- In this menu, look for “Google Play Store,” then select it to open it.
- PlayStore Select Open in the drop-down menu at the top of your screen after entering Netflix into the search bar.
- You’ll be presented with two alternatives: Uninstall or Open, so choose Uninstall.
- After you’ve removed the application, restart your television and then download Netflix from there again.
Fix # 5: Restart your Home Network
Follow these instructions to restart your home network:
- Turn off your main router completely by pressing the power button on it.
- Disconnect all of the connections and let the device sit off for a few minutes after it’s been switched “OFF.”
- Check to see if your issue has been fixed after the internet is connected.
Fix # 6: Clear Cache Data
Android TV Users:
- Look for the option of “Settings” on your TV remote.
- Then choose “Home” by clicking.
- Select the “Apps” option next.
- Look for Android apps to solve tvq-pb-101.
- Look for “Netflix” in the applications section and click to open it.
- In this step, choose “Clear Cache,” then check to see if the problem still exists.
Amazon Fire TV/Stick Users:
- Follow these steps to reset your Amazon Fire TV:
- Select the “Settings” option by pressing the “Home” button on your remote.
- Look for and select the option of “Applications” in the Settings tab.
- Click on “Manage Installed Applications” under Applications to access this function.
- Locate and select “Netflix” from within this area. Then scroll down until you reach “Clear Data,” then click it.
- After that, go down to “Clear Cache”.
- Then turn it off/unplug your Amazon Fire TV device for 30 seconds before reconnecting it.
- Finally, your Amazon Fire TV should be up and running properly.
Fix # 7: Check Netflix Server Status
If Netflix servers are down, customers will be unable to view programs. These procedures will tell you whether or not Netflix services are working:
- Open the Netflix app and select the “Drop-down” menu near the user profile.
- Look for the option of “Help Center” and click to select it.
- If you see a triangle with an exclamation mark that says “We are Currently Experiencing Issues Streaming on all Devices,” this means that the Netflix servers are down, so you can’t do anything until they fix it.
Fix # 8: Change Picture Quality Settings
If your connection is slow or does not work at all, you’ll need to restart your Fire TV. If the problem persists after restarting, try these steps:
- Select the profile icon in the upper right corner of the window.
- Scroll down to discover the option of “Profile and Parental Controls.”
- Then click on “Playback Settings.” Set the quality to “High” and check to see whether the problem persists or not.
Fix # 9: Verify set of Regions
Netflix regions, as well as the TV’s capabilities, might all cause this error. Make sure that both devices have the same set of zones specified.
Fix # 10: Verify Device DNS Settings (PS4 Users)
The DNS settings on your device might interfere with the connection between Netflix servers and your device, therefore to check DNS settings on a PlayStation4, follow the instructions below:
- In the “Settings” option on the PlayStation 4’s main menu, scroll down to choose “Network”. Then click on “Set Up Internet Connection.”
- Depending on your connection method, pick either “Use a LAN Cable” or “Use Wi-Fi”.
- For IP Address Settings, choose “Automatic,” and for DHCP Host Name, select “Do Not Specify.”
- Then set both DNS Settings and MTU Settings to “Automated.”
- After that for proxy server, check the box next to “Do No Use”
- Select “Test Internet Connection” from the drop-down menu and check to see if the error resolved.
Fix # 11: Updating Device Firmware
An older firmware on the device may become obsolete with time, resulting in a variety of problems. As a result, correcting any kind of bug necessitates updating your device’s firmware.
Fix # 12: Factory Reset the Device
If none of the fixes work, you should attempt to factory reset your device. Some resets might result in the loss of data permanently, so double-check that you’re using the correct reset. Follow these instructions to reset your smart TV:
- Click the Menu button after switching on your Smart TV.
- Select “Support” and hit the Enter key. Select “Self Diagnosis” again and press Enter.
- Choose to execute the “Reset” option by selecting it and pressing Enter one more time.
- Once you’ve confirmed the factory reset, enter your security pin and accept the warning message on-screen.
- You have three options: Yes, No, or Cancel – choose Yes to confirm the factory reset.
- During the setup screen, your TV might switch off and back on frequently.
Fix # 13: Connect Via Ethernet Cable
A weak Wi-Fi signal might prevent Netflix from playing a program, therefore try connecting your device through an Ethernet/LAN cable or boosting your wireless signals to solve the TVQ-PB-101 LG smart tv problem.
Fix # 14: Contact Device Manufacturer
It’s important to note that TVQ-PB-101 errors can come in various shapes and forms. Sometimes your device might have hardware or software problems, or other difficulties that aren’t handled by a reset or an upgrade.
You may immediately contact your device’s manufacturer by visiting their website and reporting your problem there if this is the case.
What Causes the Netflix Error TVQ-PB-101 on your Netflix Account?
After going through the tedious procedure of finding out what was wrong, we determined that the following are some of the most common causes of this problem.
Outdated Netflix: Outdated Netflix is one of the main reasons for this error. Therefore, we recommend that you try and update the version of Netflix that you are using.
Bad Internet Connection: A bad internet connection is another reason for this error. We recommend that you check your internet connection or any indicators of service outage on the internet before concluding that the error has been caused by something other than a bad internet connection.
Service Outage: There are service outages that might cause this error to occur while you are running into the streaming program on your device. If there is an outage from Netflix’s side or in your area, you will not be able to fix it from your end.
Launch Configurations: Some devices store a set of launch configurations to help them shave off time when they start up next time.
However, if these launch configurations have been damaged or corrupted somehow, then this error might occur at the time of attempting to open Netflix.
We recommend that you look for launchers that can get rid of this issue and check if there is anything being stored in your device’s memory apart from these Launch Configurations.
Cached Data: Another common reason for this problem is that your device’s cache is full. This can happen when you try to connect to the Netflix streaming service since the data in your cache is being saved by your device.
As a result, we recommend that you clear your cache and see if that solves the problem.
Outdated Device Firmware: The firmware of your device might have become outdated due to its old age or because the company stopped issuing updates for it.
Therefore, we recommend that you attempt to update your firmware in order to resolve this error while trying to stream Netflix on your PC or Smart TV.
When it comes to finding a way to fix Netflix error tvq-pb-101, there are some fixes and solutions that we recommend trying before moving on with more advanced troubleshooting.
These include making sure you have a stable and fast internet connection, restarting the application, and restarting your device. If none of these work, try playing other titles on Netflix to see if they stream properly.
Finally, make sure that when you clear your cache or update your firmware; you do so for both devices (PCs/Smart TVs).